Refund and Return Policy

 

At POCHC.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your options and responsibilities.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Items that are damaged, defective, or incorrect upon arrival may be eligible for a return.
• Certain products, such as perishable goods or items designated as non-returnable, may not be eligible for return.

2. Initiation of Return:

• To initiate a return, please contact our customer support team within [insert number] days of receiving your order.
• Provide your order number and a detailed explanation of the reason for the return.
• Our customer support team will provide you with instructions on how to proceed with the return process.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
• We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to arrange for an exchange.
• Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or store credit instead.

6. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Perishable goods
  • Customized or personalized items
  • Downloadable software or digital content
• These items are clearly marked as non-returnable at the time of purchase.

7. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will arrange for a replacement, refund, or store credit as appropriate.

8. Changes to the Policy:

• We reserve the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on POCHC.com, you acknowledge and agree to abide by the terms of this refund and return policy. If you have any questions or concerns regarding your purchase or our policy, please contact our customer support team for assistance.

Need help?

Contact us at info@placeofchoice.shop for questions related to refunds and returns.