[Last Updated November 14, 2023]

Welcome to Place of Choice for Home Electronics & More. The pochc.com website, the mobile Place of Choice for Home Electronics & More site are collectively the “Place of Choice for Home Electronics & More Properties” and each individually is a “Place of Choice for Home Electronics & More Property.” By using any Place of Choice for Home Electronics & More Property and its related services, products, and software to (i) purchase services, products, and software, or (ii) apply for available financing options to be used to purchase services, product and software, you agree to be bound by these terms and conditions (“Terms”). You also accept the Terms when you create an account, make a purchase as a guest, or log in to any Place of Choice for Home Electronics & More Property. Additional or separate terms may apply to your interactions with other Place of Choice for Home Electronics & More websites, Best Buy or Geek Squad® locations, and to your use of individual services or features available on a Place of Choice for Home Electronics & More Property, such as reviews. To the extent that the provisions of any additional terms conflict with these Terms, the provisions of the additional terms will govern. References to Place of Choice for Home Electronics & More,” “Geek Squad,” “Magnolia,” “Magnolia Home Theater,” “Magnolia Design Center,” “Pacific Sales,” “our,” “we,” or “us” may refer to Place of Choice for Home Electronics & More, Inc., POCHC.com, LLC, Place of Choice for Home Electronics & More Stores, L.P., POCHC Solutions, Inc., Place of Choice for Home Electronics & More Enterprise Services, Inc., Magnolia Hi-Fi, LLC, Pacific Sales Kitchen and Bath Centers, LLC, and their affiliates, subsidiaries, and designees. We may make changes to any Place of Choice for Home Electronics & More Property and the Terms. It is your responsibility to review the Terms for updates or changes. If you do not agree with the Terms, you should not use the Place of Choice for Home Electronics & More Properties.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.  PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION SECTION BELOW.

If you believe that your copyrighted material may have been infringed, please provide the Place of Choice for Home Electronics & More Copyright Agent with the following information in writing:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and if available, your email address
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

The Place of Choice for Home Electronics & More designated agent to receive notifications of claimed infringement can be reached by:

Mail:
DMCA Agent
POCHC Solutions, Inc.
B6-Legal Dept.
30393 Sherwood St
Rushford, MN 55971

Email:
dmca.agent@placeofchoice.shop

Phone:
612-912-1000

Fax:
612-229-2332

For additional information regarding this procedure, please reference 17 USC 512.

PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROVIDES THE PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTIES AND ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTIES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTY WILL MEET YOUR REQUIREMENTS, OR THAT IT WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.

ANY WARRANTY ON ANY PRODUCT SOLD THROUGH A PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTY IS PROVIDED BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLACE OF CHOICE FOR HOME ELECTRONICS & MORE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTY OR ANY PRODUCT OR SERVICE PURCHASED THROUGH A PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTY. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH A PLACE OF CHOICE FOR HOME ELECTRONICS & MORE PROPERTY OR PLACE OF CHOICE FOR HOME ELECTRONICS & MORE GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to not share your account credentials with others. You may use the Place of Choice for Home Electronics & More Properties only for lawful purposes. Activities including, but not limited to, tampering with any Place of Choice for Home Electronics & More Property, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities, on the Place of Choice for Home Electronics & More Properties are prohibited.

You may not violate or attempt to violate the security of the Place of Choice for Home Electronics & More Properties, including by, without limitation, (a) accessing data not intended for you or logging on to a server or an account which you are not authorized to access; (b) using any Place of Choice for Home Electronics & More Property for unintended purposes or trying to change the behavior of any Place of Choice for Home Electronics & More Property; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to any Place of Choice for Home Electronics & More Property, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting; or (f) forging communications on behalf of Place of Choice for Home Electronics & More (impersonating Place of Choice for Home Electronics & More) or to any Place of Choice for Home Electronics & More Property (impersonating as a legitimate user). You may not send unsolicited or unauthorized email on behalf of Place of Choice for Home Electronics & More, including promotions and/or advertising of products or services. We may prosecute you to the full extent of the law for any violation of these Terms. You may not use any device, software or routine or data to interfere or attempt to interfere with the proper working of any Place of Choice for Home Electronics & More Property or any activity being conducted on any Place of Choice for Home Electronics & More Property. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search any Place of Choice for Home Electronics & More Property other than the search engine and search agents we provide and generally publicly available browsers.

ANY DISPUTE INVOLVING YOU AND PLACE OF CHOICE FOR HOME ELECTRONICS & MORE OR ANY OF ITS AGENTS MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION, EXCEPT AS FOLLOWS:

• ANY DISPUTE FALLING WITHIN THE JURISDICTIONAL SCOPE AND AMOUNT OF AN APPROPRIATE SMALL CLAIMS COURT MUST BE BROUGHT IN SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; AND
• ANY DISPUTE TO SEEK TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS MAY BE BROUGHT IN ANY COURT OF COMPETENT JURISDICTION.

“Dispute” shall be interpreted broadly and cover any claim or controversy arising out of or relating in any way whatsoever to your relationship or interaction with Place of Choice for Home Electronics & More , its agents, and its present and future subsidiaries, affiliates, and designees – including, but not limited to, GreatCall, Lively™, Geek Squad®, Magnolia®, and Pacific Sales® – whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Examples of relationships or interactions giving rise to a covered claim include, without limitation: (1) your use of Place of Choice for Home Electronics & More’s websites; (2) your membership in any Place of Choice for Home Electronics & More loyalty or rewards program (e.g., My Place of Choice for Home Electronics & More®) or subscription-based services (e.g., Place of Choice for Home Electronics & More Totaltech™); (3) your receipt of delivery, repair or installation services or consultation services provided by Place of Choice for Home Electronics & More or its agents; (4) any communications between you and Place of Choice for Home Electronics & More; (5) application for financing; and/or (6) your purchase of products or services offered, sold, or distributed by Place of Choice for Home Electronics & More including, but not limited to, any Dispute arising from the advertising of, or the sales practices related to, such products and services. If you are a My Place of Choice for Home Electronics & More® member, Dispute shall also include all disputes that arose before your enrollment in, and after the cancellation or termination of, the My Place of Choice for Home Electronics & More® program, including any claims that are the subject of a purported class action litigation.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE DISPUTES. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY, LESS DISCOVERY, AND LIMITED APPELLATE REVIEW. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD.

Before either Party may initiate an arbitration proceeding, you and Place of Choice for Home Electronics & More agree to engage in a good faith effort to resolve the Dispute informally for 60 days, unless that time is extended by agreement.  If you intend to initiate an arbitration proceeding, you must first send a fully completed notice of your Dispute (the “Notice”) to Place of Choice for Home Electronics & More. The Notice must include your name and contact information (address, telephone number, and email address) and information sufficient to enable Place of Choice for Home Electronics & More to identify any transaction at issue.  The Notice must also include a detailed description of (1) your Dispute; (2) the specific facts supporting your claim(s); (3) the nature and basis of the damages you claim to have suffered; and (4) a calculation and explanation of the relief sought.  Your Notice shall be personally signed by you and sent to Place of Choice for Home Electronics & More at CT Corporation System, Inc., 1010 Sherwood Street North, St. Paul, MN 55117-5603 or by email at Arbitration@placeofchoice.shop.  If Best Buy intends to initiate an arbitration proceeding, it will send a Notice to you at the contact information we have on file.  If requested by Place of Choice for Home Electronics & More as part of this mandatory informal dispute resolution process, you agree to personally participate (along with your counsel, if you are represented) in a telephone conference to discuss the potential resolution of the Dispute between you and Place of Choice for Home Electronics & More  If the Dispute is not resolved within 60 days after receipt of the Notice (or the longer period agreed to by the Parties), you or Place of Choice for Home Electronics & More may proceed with individual arbitration (this informal process is a condition precedent to doing so.).  If the sufficiency of a Notice or compliance with this mandatory informal dispute resolution process is at issue, it may be decided by a court at either Party’s election, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue.  A court shall have the authority to enforce this condition precedent, which includes the power to enjoin the filing or prosecution of a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the Parties engage in this informal process.

If the Parties are not able to resolve the Dispute through the mandatory informal dispute resolution process referenced above, either Party may initiate an arbitration proceeding by sending a demand to the American Arbitration Association (AAA) that describes the nature and basis for the claim and includes all of the information required in the Notice.  The Party initiating arbitration must include as part of the demand a personally signed certification of compliance with the informal dispute resolution process.  You may serve a copy of a demand on our registered agent CT Corporation System, Inc., 1010 Sherwood Street North, St. Paul, MN 55117-5603. The arbitration will be governed by the AAA’s applicable Consumer Arbitration Rules or Commercial Arbitration Rules (collectively, the “AAA Rules”), as appropriate, and as modified by these Terms, and will be administered by the AAA. The AAA Rules and the form for filing an arbitration claim are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Dispute Resolution section, another arbitration provider shall be selected by the Parties that will administer the arbitration consistent with it.  If the Parties cannot agree on a provider, one shall be selected by a court that will administer the arbitration consistent with this Dispute Resolution section.

Payment of all filing, administration and arbitrator fees will be governed by the AAA’s Rules; however, Best Buy will consider reimbursing the consumer portion of the AAA fees upon a showing of financial hardship.

The Parties shall be responsible for their own attorney’s fees and costs in arbitration, unless they are authorized by law or the arbitrator determines that a claim or proceeding was frivolous or brought for an improper purpose or in bad faith (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The arbitrator shall apply the provisions of Federal Rule of Civil Procedure 68 after entry of the award. 

You may choose to have the arbitration conducted by telephone, virtually, based on written submissions, or at an in person hearing in the county where you live or at another mutually agreed upon location.  Place of Choice for Home Electronics & More reserves the right to request a hearing from the arbitrator.  You agree to personally appear at any in person hearing (along with your counsel if you are represented).   

YOU AND PLACE OF CHOICE FOR HOME ELECTRONICS & MORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THIS MEANS THAT YOU MAY NOT PURPORT TO ACT ON BEHALF OF A CLASS OR ANY OTHER PERSON. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not award relief for or against anyone who is not a party to the arbitration proceeding. Further, unless both you and Place of Choice for Home Electronics & More agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If a court determines that a claim for public injunctive relief may not be waived and all appeals from that decision have been exhausted, then the Parties agree that any claim for public injunctive relief shall be stayed pending arbitration of the remaining claims. If this specific paragraph is found to be unenforceable, then the entirety of this dispute resolution provision (except for the jury trial waiver) shall be null and void.

This paragraph sets forth additional procedures that apply to mass arbitrations.  If twenty-five (25) or more similar claims are asserted against Place of Choice for Home Electronics & More by the same or coordinated counsel or are otherwise coordinated, you understand and agree that these additional procedures apply and that the resolution of your Dispute might be delayed.  Counsel for the claimants and counsel for Best Buy shall each select fifteen (15) cases (per side) to proceed first in individual arbitration proceedings as part of a bellwether process.  Each of these thirty (30) cases shall be assigned to a different arbitrator.  The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of this bellwether process. If the Parties are unable to resolve the remaining cases after the conclusion of the initial thirty (30) proceedings after conferring in good faith, each side shall select another fifteen (15) cases (per side) to proceed to individual arbitration proceedings as part of a second bellwether process. Each of these thirty (30) cases shall be assigned to a different arbitrator.  The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a bellwether process. A single arbitrator shall preside over each case. Only one case may be assigned to each arbitrator as part of a bellwether process unless the Parties agree otherwise. Identical sets of arbitrators shall not be assigned to sets of bellwether proceedings.  This staged process shall continue with thirty (30) cases in each set of bellwether proceedings, consistent with the parameters identified above, including that the remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed, until all the claims included in these coordinated filings, including your case, are adjudicated, settled, or otherwise resolved. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to these additional procedures that apply to mass arbitrations from the time of the first cases are selected for a bellwether process until the time your case is selected for a bellwether process, withdrawn, or otherwise resolved.  You and Place of Choice for Home Electronics & More agree to engage in this process in good faith. A court shall have the authority to enforce this paragraph and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against Place of Choice for Home Electronics & More.

If for any reason a claim may proceed in court rather than in arbitration, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL, UNLESS SUCH WAIVER IS UNENFORCEABLE. THIS MEANS THAT ANY CLAIM WOULD BE DECIDED BY A JUDGE, NOT A JURY.

This dispute resolution provision shall be governed by the Federal Arbitration Act. It shall survive any termination or cancellation of, or your participation in, any membership programs or subscription services and your relationship with Place of Choice for Home Electronics & More. Any amendments to this dispute resolution provision shall not affect any then active or pending arbitration proceeding.

The following policies also govern your use of the Place of Choice for Home Electronics & More Properties and are incorporated by reference into the Terms:

• Returns & Exchanges
• Shipping
• Scheduled Delivery
• Special Offers & Digital Coupons